Privacy Policy
East Brisbane Community Centre Inc. (referred to as “EBCC Inc.”, “we”, “us” or “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.
By using our website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
- Your name and contact details (such as email, phone number, postal address)
- Information you provide when registering for programs, events, or services
- Feedback, enquiries, or complaints submitted to us
- Website usage information (such as IP address, browser type, and access times)
We will only collect information that is reasonably necessary for our functions and activities. Wherever possible, we will collect your information directly from you.
2. How We Use Your Information
We use your personal information to:
- Provide, manage, and improve our community services and programs
- Respond to your enquiries, feedback, or complaints
- Communicate with you about events, updates, and opportunities at EBCC Inc.
- Meet our legal obligations, including reporting requirements for funding bodies
- Conduct research, reporting, and service evaluation (in a de-identified form where possible)
We will not use your information for any other purpose unless you have consented, or the use is authorised by law.
3. Disclosure of Your Information
We may disclose your personal information to:
- Service providers and contractors who help us deliver services
- Funding bodies or regulators where reporting is required by law
- Other community organisations where referral is appropriate and with your consent
- Law enforcement or government agencies, if required or authorised by law
We will never sell your personal information to third parties.
4. Storage and Security
EBCC Inc. takes all reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Your information may be stored in both electronic and paper records. Where information is stored with third-party providers (for example, cloud services), we ensure appropriate safeguards are in place.
5. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete.
Requests can be made by contacting us (see Contact Us below). We may require verification of your identity before providing access.
6. Retention and Disposal
We only keep your personal information for as long as it is needed for the purposes outlined in this policy, or as required by law. When no longer needed, information is securely destroyed or de-identified.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality and analyse usage. Cookies do not identify you personally but may identify your browser or device.
You can choose to disable cookies in your browser settings; however, this may affect how the website functions.
8. Children’s Privacy
EBCC Inc. does not knowingly collect personal information from children under the age of 13 without parental or guardian consent. If you believe your child has provided us with personal information, please contact us and we will take appropriate steps to remove it.
9. Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of those external sites. We encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
11. Contact Us
If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:
East Brisbane Community Centre Inc.
PO BOX 7363
East Brisbane QLD 4169
Email: communityservices@ebcc.com.au
Phone: 0487 172 164
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Become part of our community
Our services and programs are designed to build meaningful connections between individuals, families, and groups, strengthening our local community.
Call us on 0487 172 164